Crown Honda's COVID-19 information page

Following the announcement from the Prime Minister our show rooms are closed until further notice.
Please check this page, social media or the Department Of Transport for the latest information.

Here is a summary of commonly asked questions and our latest updates:


Service & Parts.

Both Hendon & Bushey Heath Service & Parts department are now open to all customers, by appointment only.

Monday to Friday 8am to 6pm.

To make an appointment please call us on: Bushey 020 8950 3311 / Hendon 020 8200 4040 email us at aftersales@crownhonda.co.uk

Sales Enquiries.

Although our physical showrooms are closed, our Sales Managers Steve Tucker (Hendon) and Dave Cook (Bushey Heath) are still on line, to help with any enquiries relating to new or used cars. Please email them Monday to Friday 9am to 5pm at sales@crownhonda.co.uk. We will respond within 2 hours.




I am a key-worker and have an emergency, who should I contact?

If you are a key-worker e.g. Doctor, Nurse, Police and have an emergency with your vehicle we will endeavour to try and help.
In the first instance, please email us 9am-5pm Monday to Friday at keyworker@crownhonda.co.uk and we will do our best to get back to you within 2 hours or as soon as possible.

I am a Honda Owner and I have a query.

If you are a Honda owner and you have a query which falls outside of the keyworker or emergency category, we would still like to help you if possible. Please email aftersales@crownhonda.co.uk between 9am-5pm Monday to Friday and we will do our best to get back to your within 2 hours or as soon as possible.

Questions about finance and leases, including renewals and financial difficulty.

Crown Honda are not a finance provider ourselves, but we do act as a broker for two main finance companies when we sell cars. If you have any questions related to your finance agreement, we recommend you first try contacting the relevant finance company as they will be in the best position to help. Whether it is about difficulty paying your finance or that your agreement is due to end, they will be able to help you. Many also have FAQ sections and online accounts so you can find help quickly.
For Honda its: 0345 128 8908 or www.honda.co.uk/cars/new/finance-faq.html


My Motability Lease is due to end.

If your Motability Lease is due to end, at the moment it is very difficult for us to supply you a new car. But please don’t worry, Motability will automatically extend your lease for six months in order to keep you on the road.

I have a Service booked, what should I do?

Current bookings will be rescheduled. These appointments may be subsequently modified, depending on Government guidelines. We will be in contact as soon as we resume normal working hours.

My MOT is due, what should I do?

Vehicle owners will be granted a 6-month exemption from 30th March for MOT testing, enabling them to continue to travel to work where this is absolutely necessary , or shop for necessities. Vehicle owners should ensure that their vehicle is kept in a roadworthy condition at ALL times. For more information please visit this link.

Can I make an appointment for a service?

At this present time we are not able to schedule any appointments until we return to normal working hours. Please keep an eye on our website and social media as the situation is being constantly updated.

Can I take a test drive?

Our showrooms are currently closed, once we return to normal working hours, test drives will be available.

My Service Plan about to expire, will it still be valid?

We would advise customers to arrange for their vehicle to be serviced at their earliest convenience once the current COVID-19 restrictions have been lifted.
All Honda Service Plan claims will be considered and supported due to any delay due to the current restrictions.

My Extended Guarantee is about to expire, will it still be valid?

We would advise customers to arrange for any guarantee repairs at their earliest convenience once the current COVID-19 restrictions have been lifted.


My Honda Manufacturer's Warranty is about to expire, will it still be valid?

In the event customers cannot gain access for a repair to be completed under the Honda Manufacturer Warranty and we are not aware of it, please email your details and a brief description of the fault of the vehicle

to info@crownhonda.co.uk. These will be looked at and we will contact you once we resume normal working hours.

How often and for how long should I run my car if I’m not able to drive it?

If your battery is in good condition, you should be able to leave your car for a couple of weeks without running it.

Will AA still attend if I need Road Side Assistance?

AA Road Side Assistance Service continues at normal until otherwise advised. In case of an emergency please contact AA on 0800521728.

Servicing your car | Covid-19 Safety Measures

In this video, we demonstrate how we are taking percussions and following guidelines given by Public Health England whilst servicing a car at our Bushey Heath Garage.




How to maintain your vehicle during lockdown

We may be using our vehicles less often right now, but the journeys we do make really count. So to help you and to make sure your car is ready to make that all important journey, we have put together a short video to guide you on the 6 main areas for you to keep an eye on.



Keep up to date.

We will do our best to keep this page and our social media up to date with the latest information.

These are unprecedented times and we apologise for any inconvenience, we will be back to serve you again as soon as we are allowed. 

In the meantime - please do keep safe.​