We’re thrilled to announced that Crown Honda has been honoured again at the Motor Trader Industry Awards night that took place on 13th July at the Grosvenor Hotel in London. Dave Cook narrowly missed out on the highly coveted Sales Manager of the Year Award but was ‘highly commended' by the judges, and the Aftersales team was presented with the National Award for Aftersales Excellence. When you take into account the fact that these awards are open to almost 5000 dealerships and 200,000 individuals across the UK, these are massive achievements!
The judging panel was impressed by Crown Honda’s emphasis on increasing avenues for feedback through questionnaires and social media, which has led to improved customer satisfaction figures. A number of internal changes to processes aimed to make the aftersales service easier for both staff and customers also helped Crown come out on top.
For more information or to see the full list of winners, visit http://www.motortrader.com/motor-trader-news/automotive-news/motor-trader-awards-2016-winners-14-07-2016