What our customers think

We like to hear back from our customers to see how we’re doing and feel it’s important we listen to them to find out what their needs and expectations are.

Over 94% of our customers say they are completely satisfied and winning a customer care award tells us we have the right approach. We are however always striving to improve and exceed our customers’ expectations.

If you think we are doing a great job please give us some feedback here. Equally, if you would like to send our directors Tim or Lee some direct comments please email them at feedback@crownhonda.co.uk

or alternatively Click Here

Dear Mr Monahan

As a Motability customer, I am writing to express my gratitude for the service Chris Beaumont provided when my car recently needed an aerial replacement.

The insurance company and assessors seemed to lack any kind of urgency and it required Chris to urge them to take decisions. Although this was a protracted exercise through no fault of his, he kept me fully briefed. Furthermore, he succeeded in arranging the completion of the work to meet my commitments, including delivery of my car.

The Hendon branch has always provided a good service but this, to my mind, was outstanding.

Sincerely

Victor Gabriel

On Saturday morning I collected my HRV from Bushey Heath. I part exchanged my three year old Civic Tourer.

I am emailing you to let you know what a really good experience I had. I called Crown during the week as I had seen the HRV I have now bought on your website and was put through to Danny. He said early on in the process that he would be looking after me and that's exactly how it felt.

From Danny's care and knowledge, Clive's professionalism and Fabio's really friendly and comprehensive explanation of the car's features the whole thing was a trouble free and really enjoyable experience. I asked to collect the car first thing on Saturday morning as my wife and I had to go on to our golf club (no problem), we needed to transfer two sets of clubs and trollies from my old car to the new one (no problem) and I asked for my dashcam to be taken from my old car for collection by me this week (no problem). I think you're getting the picture - everything was doable.

I have decided to have my car serviced at Bushey even though there are two dealerships closer to where I live because of my good experience. When my wife and I look to buy our new car when she retires in 2020 we will certainly come to Bushey if we still live in the area. In itself this means nothing but I'm sure you have many customers who have had a similar good experience and I imagine your customer loyalty figures are very good.

Many congratulations on your team - a great experience.

Best wishes

Alan Kay, Buckinghamshire

Ram was very friendly and good with his job. He made me feel like a valued customer. He tried very hard to get my business and nothing was too much trouble for him. It was a very pleasant experience. Only trouble is the location is too far for me. Otherwise I would like to have my car service at your garage.

Mrs Lau, Orpington

The service was prompt, efficient and friendly. Better than I expected. The cup of tea from the machine was the worst cuppa I have ever had.

Jane Fawcett, London

Was looking around in May this year to get a lower c.c car. Dropped in at Hendon and noted the Jazz Vtech. Sales person whom I dealt with was Jason Baum. What impressed me was that there was no pressure to get me to buy the car. More importantly was that it would fit my requirements. Took a test drive so I knew the characteristics of the dual mode gear system, which was well explained by Jason. Bought the car. Well the car returns an urban consumption of 34mpg as opposed to the 26mpg of the previous 1.6cc. I'm happy! Thank you Jason.You do Honda proud!

Kevin, Edgware

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I recently purchased a Honda Jazz from your showroom. I came to see the car only, it was not my intention to make a purchase deal straight away. BUT the service and co-operation given by your Mr. Jason was so good that, I decided to make a deal straight away. Mr. Jason was very helpful, I admire his service very much, I hope you have more staff like Mr. Jason, who can bring you more business for your company.

D. C. Patel, Kingsbury

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Excellent, friendly, caring and supportive sales representative. Cleared any questions asked with ease and professionally.

K Sivasinmyananthan, Barnet

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I have used Ram many times and recommended many people to him

Heather Taylor, London

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An excellent experience and a pleasure to deal with Richard and his manager.

D Mendlesohn, London

Dear Steve and Jason, Thank you so very much for making the day I collected my new car so very special. The whole experience that I have enjoyed in purchasing my car from Crown Honda in the expert hands of Jason Baum has been delightful. From my first visit to your showroom Jason invited me to take a test drive, the only dealership to do this and not make me come back another time. I was impressed by the patience, kindness and understanding I was shown. Once I had made up my mind on the car I wanted, I returned to you. Thank you both so much for making the deal possible for me. Thank you so very much for making the day I collected my new car so memorable. From the moment I entered your car park and saw my new car 'wrapped up' in the beautiful huge red bow, I smiled from ear to ear, to when the purchase had been completed and I was being escorted to my car, but not before being presented with a huge bouquet of beautiful flowers. I felt like a Queen. Thank you for treating me to all the much appreciated beautiful extras. Thank you for making me feel so special. I am still floating on air. I did not want the day to end. I am very lucky and appreciative of the wonderful treatment I have received from you. Steve, I know you must appreciate that Jason is a very special Sales Executive. I would wish to be helped by the both of you next time I purchase a new car. Wishing you both every success in the future and hope to see you again soon.

Claire Winsten, Wembley

Following the purchase of my new Honda CRV today I just wanted to say a big thank you to the staff at Crown Honda Colindale. They truly Exceed Expectations. I purchased my first CRV in April this year. Unfortunately the car was hit in the rear on the M25 in July this year my family and I were gutted. The Staff at Crown Honda Colindale made the process of repairing the car and part exchanging it for a new model absolutely stress free. The service from Peter in the Body shop, Sharon at Reception, Jason Baum on Sales and Steve the Manager was totally OUTSTANDING. If I and my family had to give marks out of 10 for Customer Service, Commitment and Efficiency we would give them 12. When ever you called Sharon, she was always cheerful and helpful made a stressful day a relaxing one. Whenever you called Peter for an update on a car he would get back to you asap with updates always keeping me in the picture. What can I say about Jason Baum and Steve? Simply Outstanding. Both of them always had time for me and always where I needed help they always came up with a solution. They where there always to listen to my concerns and help me any which way to over come them. They always did that bit extra. When credit is due it should be given and with the Outstanding Staff you have I can only see Crown Honda Colindale being in an Elite League of its own, where no Car dealership in the UK can match. I will defiantly be telling my Friends, Family and Business Clients to purchase their cars from Crown Honda Colindale. Keep up the good work.

Mr Pardeshi, London

We have just purchased a Honda Jazz at Crown Honda in Colindale. We were helped through the process by Mr Jason Baum and we were impressed by his professional and caring approach. Nothing was too much trouble for him. He gave us time to think before making a decision without putting any pressure on us and explained clearly the financial arrangements.He took time and a great deal of patience to explain the workings of the various features of the car, showing a thorough knowledge of it. It was for for us a very positive experience and we only wish to let you know that in our opinion Mr Baum is an asset to the firm.

Mr & Mrs Gabella, London

I just wanted to let you know about the excellent service I received from Jason Baum in purchasing my new car. This was my first new car in 20 years but Jason made the whole process so easy. I am in sales myself so I do appreciate the extra care given to clients.

J Pliskin, London

Welcoming reception. Sales rep was very accommodating to our needs & requirements. Excellent after sale care too. The sales rep made the overall experience very stress free and enjoyable. Best sales rep we have come across

Chetan Patel, London

The service you have provided was the best among all the other dealers, please do continue the great work

Kaustubh Raut, London

Jason was extremely helpful and professional. A credit to your company.

Valerie Faiman, Stanmore

What it made the difference in our case was Vishal's professionalism and business ethic... I work with plenty of staff and I can tell you that you have in this person a great asset.

Edgard Salguero, London

The service provided is of excellent nature

Indubala Bakhda, Harrow

I have had a very positive experience with Honda. The service I received from Ram Kanagaratnam was outstanding. He took the time with me to explain everything that I wanted to know about the car including model, style, colour, the speed of the delivery and right to the small details of the insurance and other financial factors regarding the car. I felt it was just as important to him as it was to me that I purchase the right car for me. I now would only go to him for my future purchases because I am confident that he will do his very best to give me exactly what I would be looking for.

Nahrain Odish, London

Everything requested was carried out. Very good service and I'm delighted with the car

J Beynon, London

Excellent service from your salesman Jason. Keep up this service, many thanks.

Pratima Patel, Wembley

I recently exchanged my Honda Insight which was 4 years old, for a 2013 model of the Honda Insight. Having bought cars from Honda in similar ways in the past, I was impressed by how Jason conducted the sale. His professionalism and his people skills were so much in advance of the people I had encountered in earlier purchases at Honda and I have to say the whole process was a joy to behold. I was also impressed that he phoned me after the sale to ensure all of my expectations had been met.

Malcolm Money, Hampstead

I came into your store last week, i feel i must praise the receptionist 'Sharon'. she was very helpful and friendly, she made me feel welcome and not at all worried (i know nothing about cars!). i would recommend the showroom because of her,

Tracy Wills, Pinner

After putting my car in for a service, I would like to thank all staff at Crown Honda in Hendon for their brilliant service from start to finish. Customers are definitely looked after here!

Shannen Martin, Harefield

Hi Lee I just want to take this opportunity to let you know how grateful and pleased I am with the recent service on my Honda CRV. After booking in my CRV for its first service, the steering rack and shocks was showing signs of wear and tear. I had mentioned this movement a couple of times during the first year and after a second opinion i was able to get the repair done under my Honda Extended Guarantee, which saved me a small packet! I got a phone call when the parts had arrived and booked my vehicle in a couple days later. What has really got me to write this thank you letter is that my Honda CRV is feeling so different after the repair. This is my first ever 4x4 CRV type vehicle and after the work carried out, what a difference it has made. The car is feeling so much better; I love this new feeling. I have driven it a couple times now and every time I have made a comment to my family on the way it drives. Please pass on my Thank you to Steve Tucker (sales), Martin Baker (service manager) and the engineers from Crown Motors Hendon for making such a difference as I enjoy driving my Honda CRV. Yours Christopher Joseph

Christopher Joseph , Wembley

Hi Lee and Tim. I just want to thank you and your great team for providing me with such a friendly service. My Honda CRV was just in there for a service and a MOT and I will highly recommend Crown Honda at Hendon. Everyone was so helpful, from the reception through to the service advisors. And I was pleasantly surprised to get my car back washed and looking new again. It is so nice to feel part of the Honda family at Crown and I look forward to my next visit. Best wishes, Nick De Waal.

Nicolaas De Waal, London

I am very satisfied following the recent repair work. Peter Chatterjee was excellent. Thanks very much, Roz

Roz Miller, London

Dear Steve I am writing to say what a very pleasant experience it was buying a car from your company. Vishal’s handling of the process was just wonderful. Any queries we had were dealt with efficiently and nothing was too much trouble for him to sort out for us. He is a credit to your organisation. We are very impressed to by the range of aftersales services provided – warranty, breakdown cover, etc. Many thanks to you all. Bridget and David Waller

Mr & Mrs D Waller, London

Dear Lee Thank you for your email. My wife and I are most grateful for all the help she received yesterday. She discovered that we had a flat tyre and called HondaCare. The man who came was excellent. He made it possible for her to drive our Jazz to your garage and accompanied her. We are very grateful to him. As, indeed, we are to Crown Honda. The service she received was exemplary and our thanks to you. You certainly have 5 out of 5 -indeed we would give you 5star. With thanks

Derek Lindfield, London

Thanks to Ram for all his efforts providing the best service during my visit at your showroom and helping taking decision buying Honda Civic Hybrid , appreciate all his valued salesmanship . Regards to Ram ....

Jay Patira, Croydon , Surrey

To the Crown Honda Receptionist Thank you for looking after me so well when I brought my car in for a service With Kind regards Mrs Mistry ”

Mrs Mistry, London

Hello there Re Honda Jazz Just to thank you - service was good and I appreciated that my additional request to wash the car inside and outside was honoured - it looks sparkling clean now so thank you for that Thank you, this trip to service was a pleasurable one. 5 out of 5 with 5 being highest cannot fault it. All I have to say is that you will need to sustain this standard for second and subsequent visit. Said tongue in cheek and a joke. By the way, your receptionist on the day was most helpful too Mahrukh Mistry

Mahrukh Mistry, London

Dear Nick Just a line to say a big THANK YOU for your efforts on the car! Your team have made a terrific job of it. I really do appreciate the efforts made. It looks superb and drives beautifully. Once again thanks

E Larkins, London

Dear Mr Ware-Lane, I would like to compliment you on and excellent service as usual.. it is a pleasure every time I deal with you. I would also like to take this opportunity to let you know just how highly we rate one of your employees, his name is Ben Yemane. he is an asset to your company and is the main reason we keep coming back to Crown Honda. Kind regards Janet Cobb

Janet Cobb, London

Mr Tucker Just a quick email to thank you and your staff for making me feel comfortable today. I was unfortunately involved in an accident and brought to your outlet. I had to wait nearly five hours and so was around long than expected. What I saw was great customer service to your customers and the welcoming attitude shown by the young lady in reception was really appreciated. Thanks Baz Naik

Baz Naik, London

I would like to take this opportunity and write to you and thank you for your outstanding customer service that I have received over the past year or so. As you know I have had issues with this car since its purchase. Over the year I must say each time I have phoned, you have always been courteous and helpful in arranging to book my vehicle in and offered a courtesy car without question. Even when the warranty period had elapsed you still offered outstanding service and support and this is one of the key factors that Honda have strived in leading the way for other manufactures to follow. You have gone further by keeping and testing my car as your own; making sure that the fault was corrected. I don't think any other dealership would do this. My vehicle so far has been running well and the continuous problem that we had can be rest assured now. Once again Martin I like to thank you and the rest of the Honda family at Crown Honda Hendon for an outstanding service. From the warm smile; from your receptionist to the friendly assured handshake goodbye to a job well done. 'Honda it's not just the vehicle but the unconditional customer support and service that comes with it that's priceless'.

Mr P Ghatoaura, Middlesex

Good Morning Ian My wife loves the car even though she didnt get much of a chance to drive it over the weekend. I just want to give you a massive thankyou for all your help. From the moment I came into the showroom you have given us you undivided attention from that moment to the time we picked up the car on Friday. Today people are too quick to critisize and not to praise. Please forward this on to the powers that be. Kind regards Marc Lee

Marc Lee, London

Dear Mr Monahan, Last week I had brought my Jazz for servicing and fixing rear sensor. I am pleased to say that the job was done very efficiently by Mr Daniel. With this pleasant experience,I propose to use Crown Honda in future also. Best wishes

A Malhotra, London

I have been using Crown Hendon for my MOT and servicing since I bought my Civic car in 2004. Your staff has shown great customer care and service to ensure a smooth transition from delivery to collection of my car after service on 95% of occasions. Well done to Martin and his team. Keep up the good work.

Peter Ong, London

Dear Nicholas, It's lovely to have my car back in such a great condition. Just wanted to say that I was very impressed with your service and a special thank you for dealing with the insurance on my behalf (it made the whole experience less painful). Happy Bank holiday! Kind regards, Yana

Yana, London

Hi Ben Thanks for all your help in making my car purchase so pleasurable. Your high level of service and attendtion to detail really does put so many other Honda dealers to shame. It is obvious that the dealership is very well run and staffed by a very happy bunch of people - please pass my thanks to all who we spoke with. Kind regards Brian Halstead

Brian Halstead, Milton Keynes

I am writing to applaud your sales rep RAM. His pre-sale and especially after sale service has been nothing short of exemplary. He has always gone the extra mile to ensure complete customer satisfaction.Please pass on my sincere thanks to RAM for all his help. Regards A Gross

A Gross, London

Dear Ram I feel so sad having to tell you that regretfully we have decided against the Jazz. You worked so well with us, nothing was too much trouble, and throughout you were open and honest and did your absolute best. Please believe me when I say it was nothing you did or said. What actually happened was that when I took you into my Lexus to show you the satnav I suddenly realised just how much I was downsizing, particularly in the luxury extras. I feel really really sorry to have wasted your time and indeed feel terribly guilty for having led you along. It was not intentional and up til the very last minute, I thought we would be happy with the Jazz. As you know, we were genuinely ready to seal the deal and it was a "panic attack" on my part at the last minute. I dont imagine it will be any comfort for you to know that we are not dumping you for a different car. I have decided to keep mine particularly since, as you know, my main objective was to get a smaller car. Yes, I know it was significantly shorter BUT the other thing that spooked me on Saturday was the fact that the width was only a couple of inches either side. Please accept my apologies for taking so much of your time with no result at the end. Very kind regards Toni

Toni, London

Dear Mr Dibbs, I am writing with regard to Ram Kanagaratnam. In summary, I came into your showroom a few days ago to test drive a Honda Jazz, as my Toyota Verso had just been written-off in an accident where a car drive into the back of me while I was stationary. I was looking to buy either a Yaris or Jazz, and whilst my preference was definitely to buy a Yaris, felt that I ought to view a Jazz for completeness. The truth is, I am still undecided, but I wanted to write to give my sincere thanks for the professional and courteous manner in which Ram has been guiding me through the decision making process. In every way he has been an outstanding example of salesmanship - discerning, creative, thorough and respectful. I cannot compliment him highly enough, in every way. With my sincere thanks to you and your staff.

DS, Harrow

We recently purchased a vehicle from the Honda Crown Hendon branch and would like to commend the outstanding service we received from Angelo Evangelou. He was extremely personable, helpful and clearly very good at his job - we intended only to browse for a few minutes and left a few hours later having put down a deposit on a car we hadn't seen! He followed up all emails and telephone calls promptly and was never once a "pushy car salesman". We cannot fault the service he has given, both pre and post sale, and hope that his excellent work and dedication is recognised.

Chrishan & Ratna Thakar, London